Frequently Asked Questions
From choosing a plan to managing your cover, find straightforward answers about how Skydd works.
Help Centre
Everything you need to know.
Clear answers about choosing, paying for and using Skydd.
Skydd brings savings and everyday protection plans into one place. Set a goal, choose a plan, and manage everything from your account. Your savings are backed by life insurance — so if anything happens to you, your loved ones receive the full amount, not just what you’ve saved so far.
Think about what you need most right now:
- Saving towards a goal → GoalGuard
- Your child’s education → Future Scholar Fund
- Job loss protection → Income Shield
- Car cover → AutoGuard
- Home contents → Property Shield
- Health cover → Wellness Plan
- Travelling soon → TravelGuard
- Life cover → Legacy Plan
Not sure? Use the Get a Quote button on any plan and we’ll help you figure it out.
Skydd offers eight plans across savings and protection — GoalGuard, Future Scholar Fund, Income Shield, Legacy Plan, AutoGuard, Property Shield, Wellness Plan, and TravelGuard. Head to the Plans page to see what each one covers.
Yes. You can hold as many plans as you need. Each one is managed independently under My Plans, with its own certificate, payments, and claims history.
Yes, on certain plans. Wellness Family Plans let you cover a spouse, children, and additional dependants. For savings and life plans, you name a beneficiary who receives the payout if anything happens to you. You can update beneficiary details anytime from your account.
It depends on the plan and level of cover you choose. Some start as low as ₦2,000 for a single trip (TravelGuard) or ₦5,000/year for home contents cover. Use the Get a Quote button on any plan to see your exact premium before committing.
Your premium is automatically debited from your Skydd Wallet on your payment date. You can fund your Wallet via bank transfer or debit card. Depending on the plan, you can pay monthly, quarterly, half-yearly, or annually.
Go to My Plans, select the relevant plan, and tap Make a Claim. Upload the required documents and our team will be in touch within 2 business days. You’ll receive updates at every stage via push notification and email.
If a policyholder has passed away, a family member can report the death from the login screen — no account access needed.
All certificates and documents are accessible from your plan detail screen. Your temporary certificate is issued immediately after payment; your final certificate follows within 48 hours.
We’ll notify you and retry the payment automatically. You have a 30-day grace period before your cover is affected. If the policy lapses, you can reinstate it within 90 days by clearing the outstanding amount. After 90 days, the policy is cancelled.
You can reach us at info@skydd.ng, on WhatsApp at 08024960898. Our team is available every day from 8am to 5pm, and we do our best to respond to messages outside those hours too.
Still have a question?
Our team can help you understand a plan, payment or claim before you take the next step.
Talk to the Skydd team
Building and protecting what matters to you shouldn’t feel like paperwork. Skydd helps you find what fits, understand what you’re choosing and stay in control.
